Terms & Conditions

Terms of service for Rekords.net

Company Details

Rekords
One-man business
DK 34 92 77 82
Bragesgade 1, 2200 Copenhagen N, Denmark
rekords@rekords.net
(+45) 30 20 51 45
Established in 2013

Prices

At Rekords.net we reserve the right to refuse your order in the event of mis-pricing on the web site, or if an ordered item has been sold out or taken off the shelves.
We reserve the right to change prices without prior consent.

Payment

Rekords accepts payment with VISA, VISA Electron, MasterCard and PayPal.
The payment will be deducted from your card when placing the order.
All prices are in DKK or EUR and including VAT.

Delivery

Rekords.net usually ships orders 2-3 times a week, and within 1-3 days. If you choose pick up at store, the order will be ready to pick up immediately.
We ship with DAO, GLS and PostNord.

Consumer Rights

Consumer rights apply in accordance with applicable laws. You are entitled to return an item due to material failure or product defects. You may get the item repaired, replaced, refunded, or get a price reduction, depending on the specific situation.
You are not entitled to return items due to problems or defects that are the result of improper handling of the item.
You must notify us about a problem or a defect within reasonable time after discovering it.
Rekords will cover the return costs assuming they are reasonable.

Use the following address when sending returns:
Rekords
Bragesgade 1
2200 Copenhagen N
Denmark

We will not accept parcels sent with Cash-on-Delivery

Refunds

In order to receive a refund, you need to include your bank and account details in your complaint. Those details can safely be transmitted in an e-mail or through other electronic means, as they aren't confidential, and as they will only be used by us to handle the transaction.

Return Policy

We have a 14-day return policy for items purchased in our web shop.
The 14-day period starts when you:
    • Receive the item
    • Receive the last item of an order where some items have been shipped separately
    • Receive the last part of an order when an item is sent as a multiple consignment
    • Receive the first item when there is an agreement regarding regular deliveries of an item over a period of time

The shipping costs for returns are paid by you.

In order to return an item, you need to contact us within 14 days of receiving the item, and notify us. The notification should be sent in an email to rekords@rekords.net. In the message you need to state your intent to return the item.

Please note, that you cannot return an item by simply refusing to accept the parcel, without notifying us about it.

Goods not eligible for returns

The following goods are not included in the return policy: 

    • Goods which are no longer in the same condition as when sold.
    • Goods with broken seals.

Returns

In order to make use of our return policy, you need to return your order without unnecessary delay and no more than 14 days after you have notified us about your intent to do so.

The costs involved in returning the item(s) to us are paid by you. You are also responsible for packing the item(s) properly.

You need to include a copy of the order confirmation.

You are responsible for the item(s) from the time of delivery, until we have received the return shipment.

We will not accept parcels sent with Cash-on-Delivery.

State of returned goods

You will only be responsible for any decrease in the value of an item, if you have used it more than required, in order to determine the item's properties and how it's used. In other words, you can try it the way you could in a physical store.

If the item has been used more or in other ways than described above, it will be considered to be used. This means that you may only receive a partial refund, or no refund at all, when returning the item, depending on the state of the item at the time of the return.

In other words: In order to be eligible for a full refund, you need to try the item without actually starting to use it.

Refunds for returned goods

If you return an item, we will refund the money you paid for it. In case the value of the item has decreased and you are responsible for it, then the decrease in value will be deducted from the refund.

When returning an item, all costs will be refunded, including delivery costs (excluding extra costs, incurred as a consequence of you not using the cheapest delivery option available), without unnecessary delay, and no more than 14 days after the day when we received your notification about returning the item.

The refund will be done using the same payment method you used when paying for the item, unless you have specifically requested another method.

We reserve the right to delay a refund until we have received the returned item, unless you have provided documentation for shipping it.

Cookies

Rekords ("us", "we", or "our") uses cookies on Rekords.net (the "Service"). By using the Service, you consent to the use of cookies.
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies.
When you use and access the Service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes: to enable certain functions of the Service.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts
If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Disputes

A dispute about an item bought at Rekords.net can be send to Center For Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can also send your dispute to Center for Klageløsning via www.forbrug.dk

The EU-commisions online dispute resolution is also possible to use. That is especially relevent for customers living in other EU countries. Visit the website http://ec.europa.eu/odr